SHIPPING, WARRANTY, TERMS & CONDITIONS
THE ZU BOARDSPORTS PRIVACY STATEMENT
We respect your privacy!
When you enter information into our site (contact us, newsletter, or purchase a product), the info is stored on our host’s secure servers. We receive email notification about your order/request, but your payment (credit card) information is NEVER transmitted via an insecure method, or via email.
We do not sell, trade, or otherwise transfer your personal information to any third party, unless required by law.
Your information is always held in a secure environment, using 128bit SSL security. When logged in, or ‘checking out’, you can see the small padlock icon in many browsers that indicates you are in a secure environment. You can double click this icon to see our SSL Certificate.
Thanks for your support and we hope you enjoy your online shopping experience with us.
TERMS & CONDITIONS
Katani Retail Pty trading as The ZU Boardsports (ABN 74 117 785 065)
By accessing, browsing or purchasing from thezu.com.au you signify your acceptance of the following (and reasonable) terms & conditions.
All prices advertised are in AUD
Returns & Exchange Policy
For peace of mind, products purchased from The ZU Boardsports can be returned or exchanged (at the buyers expense) for a store credit to be used against a future purchase. Goods must be returned in new condition, and within 14 days of purchase. Store credits are valid and must be used within 12 months
If a product is inadvertently advertised for an incorrect price, we reserve the right not to supply it at that price. We will advise you of the correct price before completing the order.
Terms & Conditions of Sale
All warranty claims are subject to our supplier’s conditions. This warranty does not apply to damage due directly or indirectly, to misuse, abuse, negligence or accidents, alterations or lack of maintenance.
The ZU Boardsports shall in no event be liable for death, injuries to persons or property, or for incidental, and contingent, special or consequential damages arising from the use of our products. The sports we engage in can be dangerous. Exercise care and use of appropriate helmets and safety equipment is recommended. If you are not competent in the use of the product ordered, please obtain professional instruction- contact us we can certainly help you!
Lessons / Rain check Policy
Lesson need to be paid in full before commencing the lesson. Once paid for, lessons are not refundable. Lessons are transferable to another person however not transferable to a store credit. Lessons must be completed within 12 months of payment. After that time, any unused time and monies are forfeited.
If you will not be able to attend a lesson you must cancel or reschedule by 5.00pm the day prior to avoid any deductions. If you do not provide that notice, or do not turn up for a lesson, the time will be deducted from your lesson. If you fail to show up on time for your scheduled lesson, the amount of time you are late will be deducted from the total lesson time.
If the weather is considered unsuitable or we need to cancel your lesson we will do our best to call you with sufficient notice, but sometimes the weather changes unexpectedly. Where a lesson is cancelled, or shortened by The ZU Boardsports, the unused portion is rescheduled. In the event of a postponement or cancellation, your lesson activity will be rescheduled to the next available time. The Zu Boardsports strives to get you on the water quickly and we will do everything possible to reschedule your lesson promptly.
The purchaser does not take ownership of the equipment until the final payment has been made and that payment must be completed within three months. Should the purchaser fail to honor the lay-by sale (ie. By non payment of lay-by within the contracted time) the retailer shall contact the purchaser and advise that the lay-by will be cancelled. Should the purchaser not pay any outstanding monies within 7 days the lay-by will be cancelled, goods returned to stock, and any monies forfeited.
Written cancellation requests must be made to, email@example.com
The Zu Boardsports will only accept quality items in good order. Items more than several years old / not current, will not be accepted.
The ZU Boardsports reserves the right to set prices and to reduce these prices where seen fit. Please advise us if you require a particular price and we can discuss the possibility. We aim for realistic pricing for both buyers and consignment customers. Goods remaining in store after three months will automatically be reduced to an agreed sale price, please advise if you do not wish this to happen.
Items accepted for consignment are held for six full months plus the remainder of the month unless agreed otherwise. Unsold items are removed from the floor on the last working day of the month. We will contact you to pick up your unsold items. Unclaimed equipment will be donated to beginners/charity.
Second hand equipment in our store is handled daily by other customers to check its condition, color etc. The Zu Boardsports cannot be held responsible for minor damage to your items due to these interactions.
Layby of your goods is considered a sale, once full payment has been made, funds will be available to you. If a layby is cancelled the goods will be returned to the floor for the remainder of the sale period.
If an item belonging to you is returned faulty, the amount paid will be deducted from your account. We hope our quality control will prevent this occurrence.
The consignment fee for all equipment sold is 25% unless agreed otherwise. If you leave the proceeds of the sale as a shop credit the consignment fee is reduced to 15%.
Shipping is FREE to most metro and major regional areas when you spend $300 or over. Free Shipping is on new, full priced items only. This Excludes oversized items like (hard) Stand Up Paddle boards. Freight charges on used / oversized items and international shipping will be calculated on an individual basis.
We can only accept a street address. We can not except a PO Box as all deliveries must be signed for. Please contact us regarding international orders and shipping.
If you’re unsure about delivery to your area, please contact us at firstname.lastname@example.org or call 03 95255655 between 10 am and 6 pm, 7 days a week to get a customised quote.
We ship all orders from our shop or warehouse in Melbourne, you can expect your order in most Metro area’s to arrive within 1-2 business days. Outside of these areas, you should receive your order normally within five days after dispatch.
In-stock items ordered before 1pm on weekdays are normally dispatched the same day, or within 24 hours if ordered after 1pm.
You agree we may hold your details for the purpose of completing the order or contact you regarding dealings with us. International orders we require payment in full direct to bank account.
If you do not agree with these terms and conditions, then your sole remedy is to discontinue the use of this website.
Thank you, we appreciate your support!